Promoting from within or hiring externally, appointing an internal interim manager, or hiring an external management firm - which is best?
Let's say you have a resignation or just need some new blood in your management team. What can you do next? What are your options to ensure a successful transition and effective HR decision?
1. Quickly hire a new manager (promote from within or hire externally)
2. Appoint an internal interim manager
3. Hire an external management firm
Turn a Problem Into an Opportunity
Management change is your chance to identify and address long standing questions and concerns:
- Are there issues in the department(s)? Cost control, personnel, medical staff, and interaction with other departments?
- Are you losing patient volume in ED or surgery?
- Are there increasing medical staff issues?
- Is the department producing revenue? And, if so, are you taking advantage of the market?
Be sure to think through all the options and pending situations hanging over your department(s). Consider the following information as you make this decision.
Quickly Hire a New Manager
If an internal candidate has been groomed for the next level up and you are confident of their skill sets, then you are in a great place. However, you still need to consider if the new manager should take over immediately or - in view of the department - whether it would be valuable to have an interim solution or team to deal with difficult issues prior to transferring leadership to your candidate.
An external candidate will realistically take 3-6 months to find, screen and interview prior to a start date. This time frame can be even longer in some hard-to-fill departments. Thus, in either case, some type of interim management arrangement could be beneficial.
Appoint an Internal Interim Manager
This popular option is best used when the department is running fairly smoothly and major changes are not anticipated. The interim manager could come from that particular department or from another department. Keep this in mind: If there are large projects (i.e., system changes, etc.), increasing and stretching the responsibilities of existing managers could be problematic.
Hire an External Management Firm
Advantages of hiring an external firm include the following:
- The ability to assess and develop plans to improve departmental operations
- A chance to focus on revenue growth
- An opportunity to successfully deal with personnel issues
- Interim managers can be used to make unpopular, but necessary changes, which might limit the longevity of a permanent candidate
Bottom line: think of your management vacancies as an opportunity to fix operational issues, train new leadership, and maximize your departments' potential.
Contact Soyring Consulting to learn how we can aid in your management needs