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Outpatient/Ambulatory & Large Physician Groups

Partner with Clinical & Managerial Experts to Improve Your Facility's Operations

Healthcare is changing focus increasingly to serve the outpatient environment and ensure physician leadership in healthcare delivery models. The shift from volume to value coupled with healthcare consumerization has led to serious growth opportunities in outpatient/ambulatory environments. Soyring, now part of Press Ganey, is uniquely positioned to assist your organization in capitalizing on these growing trends.

Key Principles

  • Timely Solutions
  • Experienced Staff
  • Accelerated Change Process

Key Deliverables

  • Assume Departmental Leadership or Mentor Existing Leadership
  • Process Improvement
  • Develop and Enhance Medical Staff Relationship
  • Provide Staff Support
  • Deliverable Tracking

Learn more about our ambulatory service areas:

Ambulatory Surgery Center Assessments
Our experienced consultants will observe patient flow, operational, and practice patterns throughout the entire ambulatory surgery process. ASC-provided data will be reviewed, and key members of ASC staff, management, and physicians will be interviewed to gain knowledge of the current status of your ASC, as well as future opportunities as you work to expand ambulatory surgery volume.
  • Data Analysis
    • Organizational structure and leadership
    • Staffing/Scheduling/Productivity
    • Surgical case volumes
    • Case scheduling
  • Instrumentation/OR Materials Processing
    • Instrument reprocessing
    • Facility layout for OR materials/supply storage
  • Operational analysis
    • Department functions
    • Utilization and productivity
    • Patient flow (from PAT and Registration to Discharge Planning)
  • Pre- and Post-Anesthesia Care
    • Staffing and scheduling
    • Anesthesia coverage
    • Pre-op assessment process
    • Pre-op admission process
    • PACU
Ambulatory Strategy

Patient care is increasingly moving to outpatient environments as reduction in reimbursement and medical necessity documentation increases on the inpatient side. Ambulatory expansion strategies take into account increasingly competitive environments, as well as hospital and health systems’ desire for greater reach within and outside of their communities. Soyring will assist in developing and implementing ambulatory and outpatient strategies through the following:

  • Evaluation of current outpatient activities
    • Reach within the community
    • Degree of specialization
  • Evaluation of outpatient opportunity
    • Market analysis
    • Competitive environment
    • Partnership potentials
  • Outpatient operational organization and best practices
    • Efficiency of operations
    • Reporting structure
    • Overall FTEs and staff skill mix
Freestanding EDs

With freestanding EDs becoming a more common model of emergency care, it is important that they have the capability of performing at the same level, if not better, than hospital EDs due to their accessibility and implication of providing faster, more efficient care to its patients in the community. Soyring Emergency Department Consultants can assess all aspects of a hospital emergency department setting at a freestanding ED, including:

  • Availability/On-site Diagnostic Services (e.g., lab and imaging)
  • Staff Roles and Responsibilities
  • Staff Skill Mix
  • Process and Procedures
  • Patient and Staff Satisfaction
  • Productivity
  • Strategic Planning
  • Financial Planning
Medical Clinics

General Medical and Specialty Clinics face a variety of operational challenges including integration with hospital and health system services, medical staff relations/recruitment, financial/billing burdens and staffing efficiency.

Soyring Consulting strives to promote the best clinical, operational, billing, patient satisfaction, and employee satisfaction engagement. Our team is uniquely capable of evaluating every aspect of clinic practices, ranging from single-provider offices to multiple-site, hospital-based clinics. We offer comprehensive operations reviews, implementation engagements, and interim management services. Soyring’s team of consultants has extensive experience working in acute care environments, outpatient settings, and with medical clinics to ensure efficient, quality care is provided. A few areas we are capable of assessing include the following:

  • Operational Considerations
    • Organizational Structure: Ensure efficient reporting structures exist to accomplish day-to-day operations
    • Business Operations: Appropriate billing and accounting operations
    • Staffing: Appropriate staffing levels to meet volume needs
    • Patient Registration: Ensuring efficiency, accuracy, and review of admission criteria
  • Strategic planning and execution for short-, mid-, and long-term growth
    • Targeting patient populations and assuring services meet the needs of your consumers with comprehensive strategic plans
  • Supply Chain
  • Information Systems
Outpatient Diagnostic & Therapeutic Services

The Radiology/Medical Imaging, Laboratory, and Rehabilitation Outpatient Service departments support many patient care areas of a hospital. Timely and efficient use of limited capital equipment and staffing resources is necessary to ensure this support. Our Consultants are experts in Outpatient Diagnostic/Therapeutic services and will analyze issues and recommend needed improvements. Here is a sample of focus areas:

  • Patient Testing
    • Timeliness/Accuracy of results
    • Result reporting
    • Result report methodologies
    • Radiologist coverage
  • Staffing
    • Hours of operation
    • Work flow
    • Time management
    • Downtime utilization
    • Staff credentials
    • Skill mix
  • Patient Flow
    • Patient transportation
    • Patient registration
    • Outpatient/Inpatient flow
  • Interdepartmental Relationships
    • Inpatient areas
    • Outpatient procedural areas
    • Other Outpatient Diagnostic/Therapeutic Departments
  • Scheduling
    • Hours of operation
    • Exam/Procedure/Testing scheduling
    • Follow-up scheduling
    • Work assignments
    • Downtime utilization
  • Special Projects/Events
    • Strategic program planning
    • Analysis of area design
    • Facility layout
    • Staff development
  • Receiving and Distribution
    • Inventory locations
    • Distribution process
Doctors Reviewing Document

“The staff that Soyring brings to the facility was essentially members of our hospital family. We treated them like management staff here at the hospital. They participated in other meetings besides just focusing on the projects. They had vision of the broader goals and strategic objectives of the hospital and were instrumental in carrying out the hospital’s mission overall not just for the project that we hired them for.”


Contact Soyring Consulting for assistance with your Outpatient/Ambulatory & Large Physician Groups.

Contact us today at 1.866.345.3887 or simply fill out this form & we will contact you.